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, Zendesk , or ServiceNow at an Administrative level The ability to troubleshoot and resolve customer software problems...
operational support by 'checking in' customer purchases. Use POS systems such as Enactor, Zendesk and STORM, as well... to your work. Knowledge of point of sale systems such as Enactor, Zendesk and STORM are beneficial. To be a multitasker, ensuring...
of best practice in customer service tools and CRM systems, with significant super-user experience in Zendesk strongly preferred... best practice in CRM systems and tools, with Zendesk expertise. Behaviours The following attributes determine how the role...
such as Workday and Zendesk . Experience with Core HR, Talent, and Compensation modules is a plus. Process Improvement Mindset: Proven...
-on experience with IT helpdesk software such as Jira, Zendesk , and Zoho Desk. Structured, efficient, and independent working style...
via Salesforce, ChurnZero, and Zendesk , providing clear, actionable insights that help us continuously improve...
plus if you also have: Experience with a design tool such as Figma, Sketch, Adobe Experience with Zendesk At Figma, one of our values is Grow...
and digital communication Excellent communication skills, both written and verbal Familiarity with tools like Zendesk ...
and with customers, accelerating resolution and collaboration. Zendesk – To manage customer support tickets, monitor resolution...
. Knowledge of the hospitality, POS, or customer engagement space. Familiarity with tools like HubSpot, Notion, Slack, Zendesk ... tracking Notion – Documentation, enablement materials, and internal playbooks Slack – Cross-team communication Zendesk ...
like Zendesk Experience optimising agent and customer workflows Previous experience working in an omnichannel eCommerce retailer...
who's proactive and eager to learn Desirable: Experience in financial services or insurance Familiarity with Zendesk ...
. Zendesk , Salesforce, Intercom, Jira) Analytical mindset with the ability to drive data-led improvements Excellent...
, Salesforce Service Cloud, or Zendesk Feed market insights to Product and Marketing to strengthen the playbook, collateral...
across SLAs, CSAT and public reviews such as Trustpilot and Google. You are a Zendesk (or similar) expert, able to lead...
who's proactive and eager to learn Desirable: Experience in financial services or insurance Familiarity with Zendesk ...
. Zendesk , Salesforce, Intercom, Jira) Analytical mindset with the ability to drive data-led improvements Excellent...
-class support via phone, email, chat, and Zendesk . Own the technical support lifecycle for strategic products. Represent...
services. Critically, you'll bring deep knowledge of Amazon Connect and Zendesk - two of the core technologies - ensuring... for clients. Champion Amazon Connect and Zendesk - Play a central role in deploying and optimising Amazon Connect and Zendesk ...
finance experience Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk , or ServiceNow) Strong communication...
, Mode, and Zendesk are a plus Excellent judgment and written communication under pressure Hands-on, low-ego approach...
, Zendesk , or ServiceNow at an Administrative level The ability to troubleshoot and resolve customer software problems...
, Crossbeam, DocuSign, Sugar.io Customer Success: Clari, Salesforce Service Cloud, Zendesk What You'll Need: 8+ years...
, and continuous improvement. Preferred Qualifications Experience with CRM platforms like Salesforce or Zendesk and understanding...
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up... for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it...
