-quality support is delivered across all channels (Zendesk, Slack, etc.) Conduct regular 1:1s and performance reviews; provide... managing Customer Support teams in a high-volume, fast-paced environment Strong working knowledge of Zendesk and Slack...
ticketing system (Zendesk) to ensure clear audit trail Working as part of a customer support team collaborating with colleagues... own workload based on issue prioritisation. Desirable: Zendesk software. SQL. Linux O/S. Windows Server...
Provide expert support via Zendesk or similar systems. Troubleshoot issues across Windows, macOS, and networking... in technical support, ideally in SaaS or enterprise IT. Strong experience with Zendesk (or similar), Windows/macOS, networking...
and scaling SaaS B2B support, including tooling selection (e.g. ServiceCloud, Zendesk or similar), for an omni-channel support... environment Deep familiarity with support platforms like Salesforce, Zendesk, Jira and similar systems Understanding of the...
Provide expert support via Zendesk or similar systems. Troubleshoot issues across Windows, macOS, and networking... in technical support, ideally in SaaS or enterprise IT. Strong experience with Zendesk (or similar), Windows/macOS, networking...
to work efficiently. Familiarity with tools like Jira, Madcap, and Zendesk – helpful for tracking progress and maintaining... tools and documentation platforms to work efficiently. Familiarity with tools like Jira, Madcap, or Zendesk is helpful...
to work efficiently. Familiarity with tools like Jira, Madcap, and Zendesk – helpful for tracking progress and maintaining... tools and documentation platforms to work efficiently. Familiarity with tools like Jira, Madcap, or Zendesk is helpful...